Reactive or emergency maintenance refers to repairs performed when equipment has already broken down, to restore the equipment to its normal operating condition in the shortest timespan possible.

As all maintenance managers know, no amount of careful planning and continuous maintenance can eliminate breakdown maintenance entirely, and invariably breakdowns create unplanned cost and time issues that create risks for the organisation.

Reactive Maintenance applications can be used by organisations that require either a simple approval process with minimal requirements or a more complex approval process, with multiple compliance steps.

Main Features

  • Provides tools to automate an organisation’s on-demand or emergency maintenance processes, from requesting maintenance to approving, scheduling, issuing, and completing the work.
  • Internal personnel and external service providers can be involved in the lifecycle of a maintenance issue from request to resolution. It is therefore very useful that the Reactive Maintenance application enables its various users – from requestors to workflow definers – to log into the system and complete the forms appropriate for their role.
  • Effectively control complex, high-volume, and heavily out-sourced operations and maintenance teams, with metrics at each point of interaction to monitor technician’s performance.
  • Better manage vendors and keep them accountable by having checks in place to ensure work is completed by approved vendors and in accordance with SLA’s.
  • Provides your organisation with a centralised interface for requesting maintenance and managing maintenance requests, easing the way for employees and occupants to submit work orders and track progress.


  • Prevent/foresee out-of-stock parts and potential downtime
  • Requests for work orders are standardised, by defining workflows for different request types, automatically generating reactive maintenance work order instructions for technicians and contractors
  • Allows maintenance managers to schedule works around availability of specialised skills and tools, for improved productivity and more effective use of operations staff

Bespoke Services

  • Maintenance plans
  • SLA Standards
  • Managed Services
  • Software as a Service (Saas)
  • Change Management and Training
  • System Implementation
  • Data Analytics